In this episode of the ASIAL Security Insider podcast, we speak with Crisis Communication expert Tony Jaques, about how businesses can maintain effective communication with clients and staff during a crisis such as the COVID-19 Pandemic.

Dr Jaques is a frequent conference presenter on issue and crisis management and has run professional workshops in Australia, New Zealand, the USA and throughout Asia. In addition he is author of the books "Issue and crisis management: Exploring issues, crises, risk and reputation" (2014) and “Crisis Proofing: How to save your company from disaster" (2016). He also teaches in the Masters Programme at RMIT University, where he completed his Ph.D. in the field of issue management. Prior to committing to full time consultancy he was Asia Pacific Issue Manager for The Dow Chemical Company