My First Keys

How To Communicate Like A Pro


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Podcast Episode Title:

"How to Communicate Like A Pro"


Summary:

We're going to dive into the crucial topic of communication for landlords. Learn how to set boundaries, look professional, and protect your time and sanity while managing rental properties. Whether you're just starting out or scaling up, these tips will help you run your rental like a real business.


Timestamps:

[00:00:00] Introduction: Why communication is key to landlord success and how poor boundaries can cost you.

[00:02:00] Business Phone Setup – Tips for separating personal and business calls, using virtual numbers, and setting voicemail-only hours.

[00:04:30] Professional Addresses and Branding – How to avoid using your home address and brand your communication like a real company.

[00:06:00] Best Practices Recap: Setting tenant expectations, using property management software, and documenting everything in writing.

[00:08:00] Key Takeaways: Communication is your first line of defense. Treat your rental like a business to protect your peace of mind and legal standing.

About Garret Wong

Garret Wong is the founder of the My First Keys podcast, the Rent It Yourself Community and a seasoned property manager with nearly 30 years of experience. Originally a research scientist specializing in molecular biology, Garret transitioned into property investment, where he’s grown a personal portfolio of 43 buildings and 75 doors into a property management company that has managed over 1 billion dollars in assets with a 98.5% success rate in legal proceedings and a 98.6% rent collection ratio.

Known for his practical approach and strategic insights, Garret has developed an extensive SOP library to manage everything from tenant selection to maintenance, helping landlords and property managers build a reliable, resilient system.


Connect with Garret:

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Contact:

For feedback or questions, reach us at https://garretwong.com/contact/

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My First KeysBy Garret Wong