In this programme, Elizabeth Hotson looks at the art of demanding good service. From dealing with customer services to having conversations with chatbots, we’ll be giving some practical tips for getting what you want. Whilst some people love making their voices heard, Dr. Robin Kowalski, professor of psychology at Clemson University in South Carolina explains why some people’s personalities make complaining a nightmare. Meanwhile, Sabine Benoit, Professor of Marketing at Surrey Business School looks at the customer services conundrum inherent in many food delivery apps.  Imogen Butler-Cole, a trainer in communications skills at RADA Business gives practical advice on how to prepare physically and psychologically for making a complaint and author Alison Edgar explains why effective complaining is all about adapting your approach to different situations. Producer: Elizabeth Hotson. (Picture of two people shouting, Credit: Getty Images).

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In Scotland in the 1980s, a slump in the whisky market brought about the closure of some of the country's most iconic distilleries. These sites become known as 'ghost' distilleries - where spirit production has stopped, but where some stock is still available.  In this programme, Elizabeth Hotson will be discovering why some of these distilleries are now being brought back to life.  She visits the legendary Port Ellen on the Isle of Islay for its much-anticipated re-opening and hears from the master blender there, and she takes a tour of London’s fabled Vintage House.  A whisky writer explains what makes a truly great dram and we learn why investors need to be careful if they’re planning to jump on the whisky bandwagon. (Picture: A bottle of Port Ellen whisky bottled in 1980. Credit: Elizabeth Hotson/BBC) Presented and produced by Elizabeth Hotson

Resurrecting ‘ghost’ whisky distilleries

Elton John, Beyonce, Taylor Swift and Ed Sheeran - all artists who've had sell-out world tours in recent years.  And new markets, such as India, are being added to the global tour map.
 
But the same can’t be said for smaller venues. In the UK and Australia, the lights are off, and thousands are closing their doors. 
 
We hear from musicians, promoters and the people who run venues; asking why there’s such a contrast between sell out stadium tours and struggling grassroots venues.  And we see what the future could hold for India's live music scene.
 
Produced and presented by Megan Lawton (Image: Ed Sheeran performing in Mumbai, India in 2017. Credit: Getty Images)

The trouble with live music

Ed Butler travels to Kosovo to find out what the prospects are for this young, ethnically divided population.  After Ukraine, it's Europe's poorest region, where a brutal past still casts a shadow.  But it's also a territory full of economic promise – with precious minerals buried underground, and vast vineyards. If only the politics would stop getting in the way. (Image: A wine maker in Kosovo, Milan Lakicevic, standing in front of stainless steel tanks, while holding a bottle of his wine.) Presented and produced by Ed Butler

What hope for Kosovo's economy?

Meet Sharvari, Belinda and Brenna, three female bike mechanics from different corners of the world. From setting up a female run workshop in India, teaching skills to other women, or working within elite sport: these three are all making a living in the male dominated world of bike mechanics. Hear their stories and find out what happened when we got them all talking to each other. Presenter/producer: Lexy O'Connor (Photo: Bicycle mechanic Belinda Everett, Credit: Ryan Goff, #rygoff)

Meet the trailblazers: The female bike mechanics

Over its long history women have been mostly excluded from the Tour de France. Until recently. In 2022, after a long campaign by some of female cycling's biggest names, the Tour de France Femmes was introduced. So how is it doing? And will it ever be on a level footing with the much older and long-established men's race? We hear from competitors, sponsors, broadcasters and race director Marion Rousse. Produced and presented by Lexy O'Connor (Team Jumbo Visma rider Marianne Vos wears the yellow jersey during 3rd stage of the first Tour de France Femmes in 2022: Getty Images)

How to complain

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