Tough conversations—whether it’s addressing defensive behavior, tackling recurring issues, or breaking bad news—are never fun, but they’re part of the deal in both work and life. The good news? You don’t have to dread them.

In today’s episode, we’re serving up two powerful tools to help you handle tricky talks like a pro:

✨ Alisa Cohn’s “5 Scripts for Delicate Conversations”, and

✨ The Nonviolent Communication (NVC) model, a simple, effective framework for keeping things clear and constructive.

Brew your favorite cup, and let’s dive into the art of turning awkward chats into productive, empathy-driven conversations. Cheers to better communication! ☕