Join us on a trek through the customer experience as we break down how to create a customer journey map for your campground. In this episode, we'll delve into understanding your customers, identifying key touchpoints in the camping experience, drafting an effective map, and continuously adjusting it for optimum customer satisfaction. Whether you run a rustic retreat or a luxury lodge, our step-by-step guide will equip you with the tools to enhance your customer service and transform your campground into a destination that's not just visited, but truly experienced.