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How to Create a Memorable Customer Experience
Ricky Cheung joins with Aaron Pang to share how Rosewood builds a purposeful workforce through The Calling and relationship hospitality. We will explore a wide range of topics such as the importance of looking after humans and their feelings as companies push towards digital, what the right culture in a business looks like and how Rosewood empowers their people to greet customers without giving them any operating manual / playbook, but still managed to impress Aaron with their above and beyond service!
Ricky currently looks after global talent acquisition for Rosewood Hotel Group, an international luxury hotel group.
About Transformative Purpose
Every week we speak to some of the world's most successful leaders and unsung heroes about what each and every one of us can do differently to make a better world. Our mission is to help you relearn and rediscover to become a better future-self.
Follow us on Linkedin, Facebook, Instagram
Support the show
From the author of Unstuck, Aaron was emotionally stuck after a life lesson that happened in April 2019. He founded Transformative Purpose, a media and education platform to share inspiration and ideas, and help people become better at what they do. TP is a top 3% globally ranked Apple podcast. Previous guests include global CEO and entrepreneurs, scientists, psychologists, Olympian and professional athletes, authors, coaches, parents and many more.
For more inspiration and ideas, check out:
- Self-help book - Unstuck on Amazon
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By Aaron Pang
5
2020 ratings
Ricky Cheung joins with Aaron Pang to share how Rosewood builds a purposeful workforce through The Calling and relationship hospitality. We will explore a wide range of topics such as the importance of looking after humans and their feelings as companies push towards digital, what the right culture in a business looks like and how Rosewood empowers their people to greet customers without giving them any operating manual / playbook, but still managed to impress Aaron with their above and beyond service!
Ricky currently looks after global talent acquisition for Rosewood Hotel Group, an international luxury hotel group.
About Transformative Purpose
Every week we speak to some of the world's most successful leaders and unsung heroes about what each and every one of us can do differently to make a better world. Our mission is to help you relearn and rediscover to become a better future-self.
Follow us on Linkedin, Facebook, Instagram
Support the show
From the author of Unstuck, Aaron was emotionally stuck after a life lesson that happened in April 2019. He founded Transformative Purpose, a media and education platform to share inspiration and ideas, and help people become better at what they do. TP is a top 3% globally ranked Apple podcast. Previous guests include global CEO and entrepreneurs, scientists, psychologists, Olympian and professional athletes, authors, coaches, parents and many more.
For more inspiration and ideas, check out:
- Self-help book - Unstuck on Amazon