This episode’s guest, Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing.

Dan's 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover, and Humana.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast, a regular contributor to Forbes, and been named to several notable industry lists.