In this episode of the Healthtech Marketing Show, Adam Turinas and Mike Campana, a long-time healthcare IT marketing executive, discuss buyer journey mapping.

In Mike’s view, the traditional marketing funnel is flawed. Buyer journey mapping is a better way to understand buyer behavior and develop a plan to engage buyers throughout their journey.

Mike walks through the five key stages of the buyer journey:

He describes the buyer’s objectives, information needs, and which marketing tactics to use at each stage. He has developed his framework for persona mapping. This is important in aligning sales and marketing around the buyer journey. 

Mike describes best practices for marketers looking to get started with buyer journeys, how to create effective ones, and put them to work.

He emphasizes the importance of involving sales, identifying content gaps, and making the buyer journey iterative.

You will learn:

Read the Q&A with Mike here.