In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Jane Bossert (CSM, IBM) to discuss how her team is streamlining time-to-value by creating data-backed journey maps, enabling customers with self-assisting content, and more.

How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

Featuring: 
* Recordings from Pulse events
* The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

Business

Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

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How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

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