People often conflate 'simple' with 'plain', and 'plain' has, well, a plain connotation. Nothing special about it. But, simple, as Da Vinci reminds us: "Simplicity is the ultimate sophistication."

When it comes to organisations, complexities are discouraged and simplicity is favoured and the reason for that is: simplicity is hospitable to adaptability and the efficacy of an organisation.

Think of it this way: complexities within an organisation are inadvisable for they contribute to poor customer experience. Still not satisfied?

Thankfully, I have one of the top professionals in this field to walk, you and I, through it all.

In this podcast, I talk with Ricardo Saltz Gulko about how to deliver simple and simplified experiences to your customers and employees! Ricardo is the Managing Director and Co-founder of Eglobalis, a boutique consulting agency dedicated to enabling global tech companies to become more agile and adaptable to change. An MBA from Kellogg School of Management and a CCXP, Ricardo **is also a Thought Leader Member and Contributor at the CX University.

Ricardo and I take a deep dive into:

... and much more.

Tune in if you think your place of work is too 'complex' and want to help facilitate change towards a 'simple' organisation.

Connect with Ricardo Saltz Gulko on

Linkedin:  https://www.linkedin.com/in/ricardogulko/

Twitter: https://twitter.com/RicardoSGulko

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