The secret is to listen to the emotions, not the words, he says.

Recent discoveries in brain science have revealed the underlying processes of how we regulate our emotions. Armed with these secrets, you can calm anyone down in seconds without losing your composure.

He says Learning how to listen and reflect emotions is easy to learn. Most people develop mastery in 4-6 weeks. By modeling this skill to adults and children, the contagion of empathic listening will spread. We will all benefit, he says.

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