You probably know how frustrating it is when you're super excited about a design concept, but the person your designing it for isn't. All of a sudden, the cold feet set in and they've decided in an instant they want something super safe. How do you handle things when you're working with someone who is reluctant to change? It's about understanding and listening. In this episode, I've got a few steps that you can take to get things back on the right track.