When it comes to business, the customer is always right. Sounds obvious but putting this into practice is a lot harder than it seems, especially when we direct it to employees, also known as the company’s first customer. Joining John Livesay in this episode is Jason Bradshaw, a global guru on customer service and author of It’s All About CEX! The Essential Guide to Customer & Employee Experience. Jason shares how putting customers and employees first ultimately leads to greater returns and better employee retention. Doing business is not just about selling a product; it’s about the experience.

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