As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service.

We discuss:

• What is great service?
• How important is service delivery going to be as markets return?
• Who stands to benefit the most from great service – the guest or the employee?
• The most important things for us and our teams to be thinking about whilst coming out of lockdown.

Learn more at www.penshee.com