You're stuck in the middle — management wants the new policy implemented, your team thinks it's stupid, and somehow you're the one who has to make it work.

In this episode, Kirk breaks down why the best frontline leaders act like ambassadors — and the two skills that keep trust intact on both sides: filtering messages constructively and staying open-minded to change even when you're not sold on it yourself.

Visit uniquedevelopment.com to book a discovery meeting and grow your frontline leadership team.