How to do service design without driving yourself mad / Burcu Arsoy / Episode #148

Patience has been described as a secret (and a must-have) skill of any service design professional. It's not hard to understand why.

When you're doing service design, you are delivering change. This means that you will meet resistance and push back a lot of the time. You have to be very careful that you don't let this get to you.

Because before you know it, you could start doubting if you're doing the right thing or get frustrated with the situation. Or even worse, it could take a severe toll on your health. When that happens, you couldn't be further away from the goal you were trying to achieve in the first place.

So an important question here is: How can you see progress when things seemingly aren't moving forward or, even worse, look to move in the opposite direction of what you have in mind?

In this episode, Burcu Arsoy takes us along her journey where she was able, through trial and error, to find an answer to this question.

You'll hear strategies for keeping your spirit up and not quitting quit too soon. But also how to recognize the warning signs when the time has come to move on and find a different challenge. If you want to better prepare yourself for the rocky ride called service design, this is an episode you don't want to miss.

This conversation contributes to a deeper understanding of the mental aspects required to deliver change successfully. A much-needed addition to all the books we have focused on practical tools and methods if you ask me.

--- [ 1. GUIDE ] ---

00:00 Welcome to episode 148

05:15 Who is Burcu

06:00 60 second rapid fire

09:00 What's in store

14:00 Misconceptions about design

17:45 Evolving expectations

20:30 Stepping into leadership

23:30 Keeping the spirit up

29:30 Signs of success

33:15 The value of reflection

36:00 Starting out in your career

37:30 The lasagne story

40:30 Challenging top management

42:30 Ask important questions

46:45 Where to draw the line

50:30 Lessons learned

53:00 Closing thoughts

--- [ 2. LINKS ] ---

https://www.linkedin.com/in/burcuarsoy/

The High House (book) - https://amzn.to/37NGUdt

--- [ 3. THE PROGRAM ] ---

Take your career to the next level and get to work on more fulfilling challenges. Learn how to communicate the benefits of service design to your clients, colleagues, and CEO.

Apply for the Selling Service Design with Confidence program.

https://servicedesignshow.com/confidence