The Handbook: The Operations Podcast

How to document and embed best practices that stick with Harv Nagra


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Are you battling with inconsistent processes, bad practice and poor staff training? 

In this episode, Harv Nagra explains the benefits of documenting and embedding best practices – to take your agency one big leap forward in operational maturity.

Harv shares his best tips on:

  • Creating an agency handbook – to create a single source of truth for your business, and help your team work consistently
  • Choosing the right documentation tools – specific tools that are helpful in documenting and communicating workflows
  • Creating a team of best practice champions – by providing learning resources that let them build confidence from day one


Ready to future-proof your agency? Join Harv in this episode as he explains how to take your agency to the next level.

Harv's preferred tools mentioned in the episode:

  • coda.io
  • scribehow.com
  • loom.com


Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.

This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

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