Empathy is the ability to build understanding around another person’s thoughts, feelings, and rationale through inclusive behavior. In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of empathy, not every employee has the skills to empathetically engage with customers. In this episode I share tips to help you empathetically engage with customers. Listen now to learn four tips to improve your empathetic engagement skills. #changeandthrivepodcast #wlhconsulting #wendylheckelmanphd