It’s even more crucial to deliver a first-time fix during the pandemic. It helps minimize calls to a foodservice facility and keeps costs down for the operator. But it’s not always easy.

EMR Parts and Distribution Manager Bill Boling lists how techs can best set themselves up for a first-time fix. Garrett Warren of Joe Warren & Sons finds an operator who takes cabinet cleaning to a new level. And techs from Clark Service Group, Duffy’s AIS, Pine Tree Food Equipment and American Kitchen Machinery & Repair share what they like most about virtual training versus in-person training.