The good news is most of the heavy lifting has already been done for you.

A global recondition over the last two years has helped customers break most of our industry's bad habits.

Now the only thing we have to do is not allow an ounce of regression.

Instead, we have to try and carry as much momentum as we can forward.

Precious Norman-Walton, Director of Underwriting for Harbor.ai, talks about the new expectations you should have when doing insurance work.