In this episode of the Savvy Leader Podcast, Kristin Gallatin sits down with Sarah Becker, founder of Clear Simple Business, to unpack what process improvement really looks like—and why most organizations don't need new software to fix what's broken.

Sarah, a self-described "Process Ninja," explains how inefficiencies quietly drain time, money, and morale inside organizations—and how clarity, documentation, and involving the people doing the work can transform chaos into flow. Using a memorable burrito-line analogy, she shows why digital processes often fail and how leaders can spot breakdowns before they become costly.

The conversation also explores Sarah's entrepreneurial journey, the challenge of valuing your own expertise, and how mindset plays a critical role in leadership and change management. Later, Sarah shares her work in women's hockey, including Two Women Who Give a Puck and The Hockey Village, where she's building inclusive communities that foster belonging, resilience, and leadership on and off the ice.

This episode is for business owners, operators, and leaders who want to:

• Improve systems without overhauling tech

• Lead change without burning out teams

• Understand the hidden ROI of process clarity

• Build cultures where people feel seen, heard, and empowered

🔗 Relevant Links & Resources 👩‍💼 Sarah Becker – Business & Process Improvement

• LinkedIn: https://www.linkedin.com/in/sarah-becker-cho/

• Clear Simple Business (Process Improvement Consulting): https://clearsimplebusiness.com

🎙️ Podcasts

• Two Women Who Give a Puck (Podcast): https://twowomenwhogiveapuck.com

🏒 Community & Advocacy

• The Hockey Village (Women's Hockey Community): https://thehockeyvillage.com

• The Hockey Village on Facebook: https://www.facebook.com/TwoWomenWhoGiveaPuck

📧 Contact

• Email – Two Women Who Give a Puck: [email protected]

• Email – The Hockey Village: [email protected]

🎧 About This Podcast

• Savvy Leader Podcast: https://savvylivingnetwork.com/podcast

• Related episodes:

  • My Leap from Corporate to Entrepreneurship

  • Becoming the Leader I needed to Be