It's always a good thing when your agency has more business than it did before.

However, as good of a problem that is to have, there are definitely new things you need to handle at each level.

That's where adopting a rapid change mentality can really help support the agency's added weight.

Because what used to be important might not matter to as many people now.

Dan Lau, Vice President of Operations at Roberts Ryan & Associates, talks about everything that you need to pay attention to when your agency starts going in different directions.