In this episode, Martin Kõiva, Co-founder and CEO of Klausapp.com shares how to fuel business growth by raising customer service quality. Insights he shares include: 

• Defining good customer service
• How to fix the incomplete picture that traditional customer service metrics provide
• Why the business departments can no longer function independently of each other
• How sales and success teams can also benefit from a customer service quality assurance tool
• How to use internal metrics aligned with company objectives to better customer service quality assurance
• How simplifying processes can have a dramatic effect on customer service quality
• How gaining a customer’s point of view can validate new channels inexpensively
• The support driven community you need to bring you up to speed on good customer service practices
• How a motto can guide your efforts to improve customer service quality and adapt to ongoing changes in the environment
• How to ensure that all your team members are on board with the strategy to improve customer service quality
• How content, community and marketplaces drive growth for Klausapp
• Where self help support fits into the overall quality customer service picture
• How SaaS companies can strive to create the perfect customer service framework
• How to hire the right people to improve customer service quality