Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How do support organizations and processes need to be designed to deliver the right support in the digital world? Our panel of experts give their in-depth advice.

Episode 2: How to Future-Proof Your Customer Support

In each episode of the Customer Support Podcast, a panel of experts digs deep into one big question that is crucial to great customer support. Listen to learn how your business can improve your support today and prepare for the future of our rapidly-changing industry.

Business

Investing

Careers

Management & Marketing

Business News

Shopping

How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out with a solution before the customer even knows they have a problem. Our experts explore how businesses can achieve truly proact

Episode 5: Proactive Customer Support and the "Wow" Moment

Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate with a knowledgeable representative, empowered to problem-solve, 24 hours a day, on each and every channel they choose.  It’s a challenge that may seem daunting, but with the right people, processes and technology, it’s possible to connect with customers whenever and wherever they choose to reach out.

Episode 4: Omni-Channel Support

As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts shares their go-to tools and technologies to help businesses meet or exceed these expectations.

Episode 3: The Tools & Technologies for Next-Generation Customer Support

Digital transformation is changing the way businesses interact with customers. Automation, AI, IoT, chatbots -- all of these tools can help businesses provide exceptional support. And we need all the help we can get; as customer expectations continue to rise, businesses must raise their level of support to meet or exceed them.   We asked a panel of nine customer support experts how digital transformation is changing support. Hear what they had to say.

Episode 2: How to Future-Proof Your Customer Support

Download our free app to listen on your phone