Originally a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer, Dr. Mark Goulston’s unique background has made him a sought-after resource and change facilitator to Fortune 500 leaders, entrepreneurs, and educators across the nation. On this episode, we discuss how his mental health challenges in college led to his work helping leaders be more influential. He also shares the importance of listening as a manager, his technique for being a better listener, and how you can improve your skills every day.