In the episode, JR shares an important team culture tip on how to get more 1 call closes. From daily 15-minute huddles, JR thought of adding another activity that would help in improving the company more: 1 on 1 session with his team members.

He shares how a true CEO should take time and speak with his team members on a more personal level, and this includes accepting criticisms. He shares an experience with the corporate world and how things get "real" in the end.

JR then discusses the keys on how to get more 1-call closes and what must be avoided to achieve this goal. He gives examples of indecisive clients and how this can be turned around to successful closed deals.