In this podcast from Bravas, we explore the role of the Custom Technology Integrator and how to get the best out of them. Talking to Ryan Anderson, the CEO of Bravas, we examine some of the questions and issues a homeowner will face when making their home smart. This episode is not designed to be an advert for Bravas but generally useful ideas, regardless of who you use to help you.

1:45 What is a Custom Integrator?

3:00 Why not DIY?

6:00 Why not leave to your builder?

7:28 What should you look for in a proposal from a CI?

11:45 Deposits and Payments

12:55 Ratio of Labor and Parts

17:35 Role of a Project Manager and things that go wrong

20:39 Things to watch out for

21:09 What should you be asking?

22:50 Problems getting to ‘job done’

24:22 The handover moment

26:20 After Sales Service and Support: Proactive and Reactive