Georgia Irvine is a Customer Service & Call Centre Recruiter at Tribe Recruitment. She has great insight into the industry trends about what employers are looking for. She’s got some great tips about how to get placed in the contact centre manager role you’re wanting.

Top 3 Tips:

1. Above anything else, employers of call center managers still look for strong people leaders. In other words, people who can build a strong culture, be an advocate for their contact centre or customer service team and develop and nurture relationships across the wider business (09:46).

2. Look at the strengths, experience, and competencies outlined in the description of the role you’re wanting to land, and come up with examples of your achievements which tie in with these (10:56).

3. Take the time to think about where you want your career to go, and what role you want to have in the future. That way, in your job search and discussions with agencies, you’ll be much more likely to find the role which is right for you (13:02).

You’ll Learn:

• The shift that’s happened mainly in the last 12 months, which has split contact centre manager roles into 2 categories. You’ll discover what these categories are, and what to do so you’re able to get the role that’s best for you (01:43).

• The skill sets employers are now looking for in the contact center managers they hire (03:37).

• The new KPIs and metrics which employers are now wanting their contact centre manager hires to improve, so you can be a step ahead of your competition (07:11).

Show notes: https://bravatrak.com/georgia-irvine-podcast 

Connect with Georgia on LinkedIn here: https://www.linkedin.com/in/georgiairvinecandidatemanager/

Get your free copy of Game On here: https://bravatrak.com/game-on-book