Brandon explains the one question you need to ask your customers that determines your Net Promoter Score and how to get it from your customers.

This is Part 3 of a four part mini-series on Net Promoter Score. Check the  last two MARKETING episodes on Net Promoter Scores.

MARKETING Ep. 4:
Net Promoter Part 1 - Net Promoter Score Definition

MARKETING Ep. 5:
Net Promoter Part 2 - Net Promoter Score Meaning and Industry Averages

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