1. The average attention span of the average person
2. Talking to much
3. The psychology of asking
4. The psychology of answering
5. Listening, what is said, what is meant
6. Articulating your feelings into words
7. Speaking with clarity & certainty
8. The gaps & delays in communication
9. Validating, justifying, explaining
10. Leading conversations with persuasion
11. Your energy and attractor factor
12. Creating transactions easily and effortlessly