Most people dread giving feedback but what if there was a simple framework to make it land every time? In this episode of Breaking Through the Noise, host Catherine sits down with Kim Baker, founder of Vivid Performance Group and author of WTF: What the Feedback, to break down the COIN framework, a powerful tool for having productive, clear, and compassionate feedback conversations at work and in life.In this episode, you'll learn:✅ The 3 phases of giving feedback: Before, During & After✅ The COIN framework — Context, Observation, Impact, Now/Next✅ Why the Impact step is the most critical (and most skipped) part of any feedback conversation✅ How to give behavior-based feedback without triggering defensiveness✅ What to do when someone shuts down or rejects your feedback✅ A live role-play demonstration of COIN in actionWhether you're a manager, team leader, or just someone navigating tough conversations, this episode will completely change how you think about feedback.🎓 Take Kim's course & save 25% off using code: COINVisit: https://wtf-whatthefeedback.com/📖 Get Kim's book — WTF: What the Feedback: https://www.barnesandnoble.com/w/what-the-feedback-kim-baker/1149730003?ean=9781968247775⏱️ Timestamps:0:00 – Welcome & intro to Kim Baker1:08 – The two critical feedback skills1:29 – The 3 phases of giving feedback2:24 – Introducing the COIN Framework3:54 – O is for Observation: behavior-based feedback tips5:35 – I is for Impact: the "so what" of feedback7:12 – N is for Now/Next: moving into dialogue27:36 – Live role-play: COIN in action31:11 – Recap & key takeaways32:20 – 25% off Kim's course (code: COIN)34:26 – The PAUSE model & what's in the book