Les is More - The Art of Guest Service

How to go from a shy introvert to an extrovert


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I talk about my career history, and my background in customer service. I evolved into a guest relations and customer service master after working in 3 different fields and really hitting my stride working 24 years at Walt Disney World Resort as a VIP Tour guide and a guest relations cast member. I share how I keep learning from the people I meet every day. We go over million-dollar experiences and what that can mean when you really take in the lessons that people can teach you in an...
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Les is More - The Art of Guest ServiceBy Les Tsui

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