Agencies and freelancers often try to do what's best for their clients, but sometimes what the client wants isn't best for them. In this episode of PressThis, we interview Katrina Martin of Riot Customs about how she uses NO in her agency business to deliver more value to customers and fewer headaches for herself. Katrina shares her thoughts on why customers ask for things they shouldn't, how to tactfully say NO to a client, and how to get clients on the right path for success. If you're driving yourself crazy being a yes-person in your freelance or agency business, don't miss this episode of PressThis now!

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