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These 5 things will either hurt or explode your side business. Take massive action and listen to the breakdown of each in the episode.

Step 1: Pre-purchase

• Importance of understanding your customers' needs and preferences before they make a purchase
• Tip: Conduct market research to identify your target audience and tailor your products and services to meet their needs.

Step 2: Post-purchase

• Importance of providing excellent post-purchase support and service to build customer loyalty
• Tip: Set up a system for following up with customers after they make a purchase, such as a thank-you email or survey, and address any issues or concerns promptly.

Step 3: Proactive

• Importance of being proactive in addressing customer needs and concerns
• Tip: Set up a customer service or support system that allows customers to reach out with questions or issues, and provide self-help resources such as a FAQ section or knowledge base.

Step 4: Personalized

• Importance of creating a personalized customer experience
• Tip: Use data and analytics to understand your customers' preferences and behavior, and tailor your products, services, or communications to meet their individual needs.

Step 5: Predictive

• Importance of using data and analytics to anticipate customer needs and behavior
• Tip: Implement a system for tracking and analyzing customer data, such as purchase history or website activity, to identify patterns and make predictions about customer needs.

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