Not everyone may love you.  Brian's explains how to handle a bad Yelp review for your tennis lesson service.  

McClain's Tennis the All Time King of 5 Star Yelp Reviews for Tennis Coaches.

Tips for Handling a Bad Review:

1. Take a Deep Breath.  

2. Gather Information. Step away from the keyboard!

3. Research the Issue

4. Research the Yelp Writer

5. Issue an one of two types of apologies.

6. Understand the Yelp Audience with the 1/9/90 rule.