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How to Handle Angry Clients and Break Up When Necessary
Sistas Talking Natural Hair & Business
Episode 40: How to Handle Angry Clients and Break Up When Necessary
Host: Charlotte Van Horn, CEO at Locks4Ever, Speaker, Business Coach & Advisor
HOW TO HANDLE ANGRY CLIENTS:
Listen and give full attention to the complaintDon’t Interject/InterruptBe mindful of body languageLet them know you appreciate the feedback Give them a gift (shampoo, gift card, etc)Empower staff to offer remedies (Client Recovery System)
HOW TO BREAK UP WITH A CLIENT PEACEFULLY:
Avoid misunderstandings by putting “rules of engagement” in writing (vet your clients)Never engage with a client when you are angryKeep the Main thang – the main thangNever forget that you are speaking as your business, don’t let it be personal
Host Bio:
Charlotte Van Horn
“Sisterlocks™ Consultant/Brand Ambassador and CEO of LOCKS-4-EVER, LLC an independent company based in Woodbridge, VA (USA) and Panama City, Panama.”
Charlotte is an entrepreneur and thrives on exceeding her clients’ expectations. She loves the Lord with all her heart and is always mindful of what He has done for her and the things that He has brought her through. Charlotte loves the Sistas. She thinks women of color have so much to offer and she loves how Sistas share honestly and openly with each other.
Produced By Elite Conversations Podcast Media
View all episodes
By EC Podcast MediaSistas Talking Natural Hair & Business
Episode 40: How to Handle Angry Clients and Break Up When Necessary
Host: Charlotte Van Horn, CEO at Locks4Ever, Speaker, Business Coach & Advisor
HOW TO HANDLE ANGRY CLIENTS:
Listen and give full attention to the complaintDon’t Interject/InterruptBe mindful of body languageLet them know you appreciate the feedback Give them a gift (shampoo, gift card, etc)Empower staff to offer remedies (Client Recovery System)
HOW TO BREAK UP WITH A CLIENT PEACEFULLY:
Avoid misunderstandings by putting “rules of engagement” in writing (vet your clients)Never engage with a client when you are angryKeep the Main thang – the main thangNever forget that you are speaking as your business, don’t let it be personal
Host Bio:
Charlotte Van Horn
“Sisterlocks™ Consultant/Brand Ambassador and CEO of LOCKS-4-EVER, LLC an independent company based in Woodbridge, VA (USA) and Panama City, Panama.”
Charlotte is an entrepreneur and thrives on exceeding her clients’ expectations. She loves the Lord with all her heart and is always mindful of what He has done for her and the things that He has brought her through. Charlotte loves the Sistas. She thinks women of color have so much to offer and she loves how Sistas share honestly and openly with each other.
Produced By Elite Conversations Podcast Media