Most shop owners keep a mental tally of clients and finances, even if you’re not the one making sales calls and running spreadsheets every day. And the last thing you want is a pissed-off client ripping you a new one for a situation that’s been brewing for a while, especially when the whole thing could have been solved by a simple chat earlier.

It's all in the newsletter too: https://us4.campaign-archive.com/?u=3c7b14630509cce52d23ffec0&id=a589f259f4