Business of eCommerce

How to Handle Customer Complaints (E74)


Listen Later






Do's



* Get close to the problem* Don't just listen, have empathy* Slow down.* Get the full picture. Listen.* Finally… offer a solution* Verify



Don'ts



* Don’t be passive-aggressive* Don't use cliché - "What I'm hearing is"* Rush to solve the problem* Rush to offer cash/refunds



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Business of eCommerceBy Charles Palleschi

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