Do's 
 
 
 
* Get close to the problem* Don't just listen, have empathy* Slow down.* Get the full picture. Listen.* Finally… offer a solution* Verify 
 
 
 
Don'ts 
 
 
 
* Don’t be passive-aggressive* Don't use cliché - "What I'm hearing is"* Rush to solve the problem* Rush to offer cash/refunds 
 
 
 
Sponsors: 
 
 
 
* <a href="http://drip.com/BOE">Drip </a>- Get a 60 day trial of Drip using this coupon code!* <a href="https://sparkshipping.com/">Spark Shipping - eCommerce Automation</a>

Do's * Get close to the problem* Don't just listen, have empathy* Slow down.* Get the full picture. Listen.* Finally… offer a solution* Verify Don'ts * Don’t be passive-aggressive* Don't use cliché - "What I'm hearing is"* Rush to solve the problem* Rush to offer cash/refunds Sponsors: * Drip - Get a 60 day trial of Drip using this coupon code!* Spark Shipping - eCommerce Automation

Do's 
 
 
 
* Get close to the problem* Don't just listen, have empathy* Slow down.* Get the full picture. Listen.* Finally… offer a solution* Verify 
 
 
 
Don'ts 
 
 
 
* Don’t be passive-aggressive* Don't use cliché - "What I'm hearing is"* Rush to solve the problem* Rush to offer cash/refunds 
 
 
 
Sponsors: 
 
 
 
* <a href="http://drip.com/BOE" rel="noopener noreferrer">Drip </a>- Get a 60 day trial of Drip using this coupon code!* <a href="https://sparkshipping.com/" rel="noopener noreferrer">Spark Shipping - eCommerce Automation</a>

How to Handle Customer Complaints (E74)

eCommerce tips, tricks, strategies and tactics to help new and experienced eCommerce retailers start, launch or grow their eCommerce Business. If you like eCommerceFuel, Shopify Master, Tropical MBA, Build My Online Store or eCommerce Momentum, you’ll love The Business of eCommerce.

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How to Handle Customer Complaints (E74)

How to Handle Customer Complaints (E74)