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How To Handle Difficult Customers
We can all recall a time we encountered an ugly situation with a difficult customer. The state of SHOCK and PANIC (some even FEAR) we were in, not knowing what to do or how to calm them down when they flare up into flames of anger! How do we solve these situations so that both parties go about their ways in peace?
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By Aventis LearningWe can all recall a time we encountered an ugly situation with a difficult customer. The state of SHOCK and PANIC (some even FEAR) we were in, not knowing what to do or how to calm them down when they flare up into flames of anger! How do we solve these situations so that both parties go about their ways in peace?