Refund requests, disputes, and difficult clients aren’t “if” problems. They’re “when” problems. As your business grows, you’re guaranteed to face them. The question is: how do you deal with these situations in a way that protects your business and your sanity?

In this episode, Anna Angelova and Jores Minasvand share how to prepare for and navigate refunds, disputes, and tough clients without losing time, energy, or reputation.

You’ll learn:

Why clear contracts and agreements are your first line of defense

How to walk clients through refund and dispute policies upfront

Why prevention matters and how to spot “red flag” clients before they sign

Creative ways to resolve disputes, from service credits to win-win solutions

Why building processes and checklists saves stress when conflict arises

How to protect your energy by firing clients who aren’t worth keeping

If you’ve ever wondered how to handle these inevitable challenges with professionalism and confidence, this episode will give you the playbook.

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