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If you've been in retail for more than 10 minutes you know that complaints are a fact of life. I'm going to suggest that complaints and complainers are really opportunities. Opportunities to do, as Disney says, turn tragic into magic.
The post How To Handle Retail Customer Complaints appeared first on WhizBang! Retail Training.
By Bob NegenIf you've been in retail for more than 10 minutes you know that complaints are a fact of life. I'm going to suggest that complaints and complainers are really opportunities. Opportunities to do, as Disney says, turn tragic into magic.
The post How To Handle Retail Customer Complaints appeared first on WhizBang! Retail Training.