In this podcast Sophie Paton-McDermott, a partner at Make Happy, explains how to approach and conduct difficult conversations. She argues that being skilled at having difficult conversations can make you more effective and advises being strategic about the conversations you have. Sophie says it’s important not to put off tricky conversations and describes how reframing a conversation in your mind, as well as using breathing techniques, can help you cope. She says it’s natural to become defensive and/or emotional and advises naming emotions to achieve a constructive conversation. Sophie argues the best conversations happen in person when the timing is right.

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