When Castro neighbors see Erica McGary doing outreach, they sometimes assume she’s a volunteer. But McGary works for the Department of Public Health, and it’s her job to get to know people in the neighborhood — whether they’re unhoused, working or have a home or apartment there. Building relationships with chronically homeless people and newcomers alike helps foster trust in city services, which can be a major obstacle to accessing services. The approach has already helped several people find a path to housing, shelter or treatment, and the city intends to replicate it in other neighborhoods. | Unlimited Chronicle access: sfchronicle.com/pod

Fixing Our City is part of the San Francisco Chronicle’s SFNext Project

Got a tip, question, comment? Email us at [email protected]

Learn more about your ad choices. Visit megaphone.fm/adchoices