In this episode, Ian Campbell from Bendix delves into the importance of helping customers select the right brake pads for their vehicles. He outlines the key factors that mechanics should consider, including the vehicle type, driving conditions, and the customer’s specific needs. Ian explains how understanding the differences between brake pad materials can make a significant difference in performance and safety. He also shares expert tips on guiding customers through the selection process to ensure they are getting the best value and performance from their brake pads, ultimately leading to improved customer satisfaction and trust.