Vendor performance management is more than just developing SLAs. Organizations should develop a formal approach that drives continuous vendor improvements and even innovation. This session identifies the key elements of a vendor performance management program. • What activities does a vendor performance management program include? • What techniques are most effective in monitoring vendor performance? • How can you get your vendors to continuously improve overall performance? Visit http://eod.gartner.com/event/std18 to view more sessions from the Gartner Sourcing & Strategic Vendor Relationships Summit, 2015.