If you want to improve business processes, a simple mental model can help you with your approach.

Eliminate, Consolidate, Automate
 
Eliminate the things you're doing that aren't helping you achieve your desired outcomes or adding value to the Customer.
 
Consolidate like "things" in your business into a single process to manage them.
 
Automate your business processes, removing manual work and giving your business scale that it otherwise couldn't get.