Employee engagement is a key metric of organizational success.  It's hard to define and even harder to achieve.  Fortunately, we have an expert on this episode that will help us with this issue.  Pamela Hackett is a consultant and author that specializes in engagement.  She just published the book Manage to Engage:  How Great Managers Create Remarkable Results. In this episode, we define engagement, talk about how to achieve it, and discuss how to measure it.  Lots of great info and worth circulating to your management teams as well.