In this episode of KAJ Masterclass LIVE, join Khudania Ajay as he engages with Emily Hecker, a seasoned internal communication strategist with over a decade of experience. Explore the dynamic world of internal communication, where Emily shares insights, strategies, and the power of effective communication within organizations.

🔥 5 THINGS YOU'LL LEARN IN THIS VIDEO🔥

Understanding Internal Communication: Explore the definition and significance of internal communication within organizational structures.

Balancing External and Internal Communication: Learn about the crucial balance between external PR and internal communication for organizational success.

The Role of Internal Communication Professionals: Discover the responsibilities and impact of dedicated internal communication professionals in fostering effective communication.

Navigating Leadership Changes: Gain insights into calibrating internal communication strategies during leadership changes and uncertainties.

Human Element in AI Age: Explore the role of artificial intelligence in communication and understand why the human touch remains indispensable.

🔥 CHAPTERS & TIMESTAMPS 🔥

00:00 Introduction

01:22 What is internal communication?

03:42 Internal vs external communication

05:58 Employee experience and customer experience

07:42 Who oversees internal communication?

09:48 Internal communication as strategic partner

12:07 Fostering trust and transparency

14:17 Advising leaders on communication

16:13 Telling stories to connect with employees

17:25 Mismatches between internal and external messaging

19:30 When internal realities don't match external branding

21:46 Guiding leaders new to internal communication

23:42 AI writing first drafts of internal messages

25:33 Importance of adding human element

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For partnership opportunities and inquiries, contact us at: [email protected]

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🎙 ABOUT THE GUEST 🎙

Emily Hecker is a writer, entrepreneur, and certified Communication Management Professional (CMP®) with over 10 years of experience transforming communication strategies in various industries. She helps organizations revolutionize their approach to internal communication, tailoring communication solutions to drive results.

Emily is also the author of 'Me, Myself, and IC: A Guide to Building Internal Communication as a Team of One,' a comprehensive guide that empowers solo internal communication professionals with practical strategies to establish a strong foundation and achieve success.

🎤 ABOUT THE HOST 🎤

Your host, Khudania Ajay, is a seasoned content entrepreneur, podcast host, and independent journalist with over two decades of media industry experience. Having worked with prestigious organizations like CNBC (India), Reuters, and Press Trust of India, Ajay is now dedicated to helping you succeed through his LIVE Masterclasses. Connect with Ajay on LinkedIn:   / ajaykhudania  

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