How to Improve Your Business Processes

Processes are an important part of running a business. They help to simplify tasks, understand insights, and keep work organized. In this episode of the Process Breakdown Podcast, we interview Joe Bockerstette, a partner at Business Enterprise Mapping, an organization aimed at transforming organizations by changing how they solve problems and manage work. 

Joe speaks on how to measure and improve your company’s process and how it would positively affect your company afterward. He shares the common mistakes companies make with processes, how to resolve them, and why business mapping and measuring your process is important.

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Key Resource List:

* SweetProcess.com* BusinessMapping.com

Show Notes:

0:05 – Podcast intro

0:47 – Dr. Weisz shares the best solution for documenting standard operating procedures, Sweet Process, highlighting a 14-day free trial.

1:33 – The guest speaker, Joe Bockerstette, is introduced.

2:30 – The guest talks about the time he won Golfweek 2019 Father of the Year, and his experience as a board chair of the National Down Syndrome Society and co-founder of the Down Syndrome Association of Northeast Indiana.

6:29 – Mr. Bockerstette shares what process-based measurements mean.

7:49 – Mr. Bockerstette talks about the process-related pain points he faces when he’s working with companies.

9:08 – The guest speaker shares his process, including how he starts measuring and improving a company’s process.

11:46 – The speaker shares the biggest mistakes companies are making with process measuring. 

13:57 – Mr. Bockerstette speaks on one of the main characteristics of process measurement.

16:21 – The speaker shares how he handles doubts and pushbacks from clients when working to improve their process.

18:03 – Mr. Bockerstette gives an example of a client they worked with and the pushbacks they encountered and how he went about the situation.

20:06 – Mr. Bockerstette talks about business enterprise mapping and how his company handles it.

22:44 – Mr. Bockerstette talks on the types of process measurements.

26:05 – The guest speaker shares the questions people who feel business mapping isn’t important should ask themselves.

27:56 – Outro

Guest Profile:

Joe Bockerstette is an executive and consulting partner with more than thirty years of experien...