Episode 4 is all about customer service, policies and dealing with complaints! Today's episode is SO IMPORTANT. We take you through the policies that you need to implement straight away, why the whole experience is vital to charging more, principles to live by and how to deal with complaints in the best possible way. Jam-packed with great value that will help you transform your lash business and really make you think about how you treat clients going forward. Hosted by @LashBase_Jamie (Instagram). Get in touch on Instagram or in our Facebook group "Team LashBase". We can't wait to hear what you think.